Privacy Policy

HotelQuebec is operated by Sealambda GmbH, Sulzerstrasse 1, 4528 Zuchwil, Switzerland (company no. CHE-267.359.056) ("Sealambda", "we", "us"). This policy explains what personal data we collect through the HotelQuebec website and application, how we use it, and the choices and rights you have.

HotelQuebec is a business-to-business CRM: our direct customers are organisations ("Customers") who use the platform to manage their own contacts, conversations, and bookings. Where a Customer stores personal data about their own contacts in HotelQuebec (for example, a lead who messaged them on Instagram or WhatsApp), that Customer is the data controller of that data and we act as their data processor, under the terms agreed with that Customer. This policy focuses on our role as the provider of the service — the data we collect about visitors, registered users, and Customer organisations themselves, and how we handle data flowing through integrations like Instagram and WhatsApp on a Customer's behalf.

Data we collect

• Account & organisation data — name, email address, password (hashed), and organisation details you provide when registering or signing in.
• Integration & channel data — when a Customer connects an Instagram or WhatsApp account, we receive and store an access token, the connected account's platform user ID, display name, and basic profile metadata, so we can send and receive messages on the Customer's behalf.
• Conversation content — messages, comments, and contact details exchanged through connected channels (Instagram DMs and comments, WhatsApp), which the Customer stores and manages as their own CRM records.
• Booking & form data — information submitted through a Customer's booking pages or forms (e.g. name, contact details, appointment preferences).
• Usage & log data — technical data such as IP address, browser type, and application logs, generated automatically as you use the site or app.

How we use this data

• To provide, operate, and maintain the HotelQuebec service.
• To power the AI agent feature, which may process conversation content using third-party AI language model providers in order to draft replies, qualify leads, or summarise conversations on a Customer's behalf.
• To send account-related communications (e.g. confirmation emails, password resets).
• To maintain the security and integrity of the service and prevent abuse.
• To comply with legal obligations and enforce our agreements.

We do not sell personal data, and we do not use Customer conversation content to train our own or third-party AI models.

Instagram & WhatsApp (Meta) data

HotelQuebec integrates with Meta's Instagram and WhatsApp Business Platforms so Customers can manage those conversations from a shared inbox. Data received from Meta (profile information, messages, and comments) is used solely to provide this functionality to the connected Customer and is not shared with other Customers or third parties beyond the sub-processors listed below.

If a user disconnects or removes HotelQuebec's access from their Instagram or Facebook account settings, Meta notifies us automatically and we erase the associated access token, display name, and profile metadata. Conversation and message history already collected is retained by the Customer as part of their own records, as it constitutes the Customer's business correspondence. Anyone may also request deletion of their data directly by contacting us at [email protected].

Sub-processors & third parties

We share data with the following categories of service providers, only as needed to run the service:

• Cloud hosting and infrastructure providers.
• Meta Platforms, Inc. (Instagram and WhatsApp Business Platforms).
• AI language model providers, to power the AI agent feature.
• Transactional email delivery providers, for account and notification emails.
• Calendar and scheduling providers, where a Customer connects them.

Cookies

We use only strictly necessary cookies required to keep you signed in and to protect the application against cross-site request forgery. We do not currently use analytics or advertising cookies.

Data retention

We retain account and integration data for as long as the account or connection is active. Conversation content is retained for as long as the Customer keeps it in their HotelQuebec account. We delete or anonymise data when it is no longer needed for the purposes described here, or upon a valid deletion request, subject to any legal retention obligations.

International transfers

Sealambda GmbH is based in Switzerland. Where personal data is transferred outside Switzerland or the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, or transfers to jurisdictions recognised as offering an adequate level of protection.

Your rights

Subject to applicable law — including the EU General Data Protection Regulation (GDPR) and, given our Swiss domicile, the Swiss Federal Act on Data Protection (FADP) — you may have the right to access, correct, or delete your personal data, object to or restrict its processing, request a copy in a portable format, and lodge a complaint with your local data protection authority. Where a Customer organisation is the controller of your data, we recommend contacting that organisation directly; we will assist them in responding to your request. You can also reach us directly at [email protected].

Security

We use industry-standard measures to protect personal data, including encryption of data in transit, access controls, and hashed password storage. No method of transmission or storage is completely secure, but we work to protect your data using commercially reasonable safeguards.

Children's privacy

HotelQuebec is a business tool and is not directed at, or knowingly used to collect data from, children under the age of 16.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify Customers directly.

Contact us

Sealambda GmbH
Sulzerstrasse 1
4528 Zuchwil, Switzerland
[email protected]